General FAQ

What is Eraya?

Eraya is an analytics and optimization platform for e-commerce businesses, helping merchants run experiments, analyze data, and improve store performance.

How do I install Eraya?

You can install Eraya directly from the Shopify App Store. See the installation guide in install-eraya.md for step-by-step instructions.

Is there a free trial?

Yes, Eraya offers a 14-day free trial for all new users.

What can I test with Eraya?

You can test product pricing, shipping rates, website content, checkout flows, promotions, and more. See what-to-test.md for ideas.

How do I add the Eraya script to my theme?

Use the App Embed Block in your Shopify theme editor. See adding-eraya-script.md for details.

Does Eraya work with all Shopify themes?

Eraya is compatible with most Shopify themes. For custom themes, some additional configuration may be required.

Can I upgrade or change my plan later?

Yes, you can change your plan at any time from the Eraya dashboard in Shopify.

Where can I get support?

You can contact the Eraya support team via the app dashboard or visit our documentation for help.

Is my store data secure?

Yes, Eraya follows industry best practices for data security and privacy. Your store data is protected and never shared without your consent.

For more questions, reach out to our support team or check the documentation for specific guides.

Note: Checkout Flow and Promotions features are coming soon! Currently, Eraya supports Theme, Shipping, and Pricing experiments.