> For the complete documentation index, see [llms.txt](https://eraya.gitbook.io/eraya-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eraya.gitbook.io/eraya-docs/getting-started/general-faq.md).

# General FAQ

<details>

<summary>What is Eraya?</summary>

Eraya is an analytics and optimization platform for e-commerce businesses, helping merchants run experiments, analyze data, and improve store performance.

</details>

<details>

<summary>How do I install Eraya?</summary>

You can install Eraya directly from the Shopify App Store. See the installation guide in `install-eraya.md` for step-by-step instructions.

</details>

<details>

<summary>Is there a free trial?</summary>

Yes, Eraya offers a 14-day free trial for all new users.

</details>

<details>

<summary>What can I test with Eraya?</summary>

You can test product pricing, shipping rates, website content, checkout flows, promotions, and more. See `what-to-test.md` for ideas.

</details>

<details>

<summary>How do I add the Eraya script to my theme?</summary>

Use the App Embed Block in your Shopify theme editor. See `adding-eraya-script.md` for details.

</details>

<details>

<summary>Does Eraya work with all Shopify themes?</summary>

Eraya is compatible with most Shopify themes. For custom themes, some additional configuration may be required.

</details>

<details>

<summary>Can I upgrade or change my plan later?</summary>

Yes, you can change your plan at any time from the Eraya dashboard in Shopify.

</details>

<details>

<summary>Where can I get support?</summary>

You can contact the Eraya support team via the app dashboard or visit our documentation for help.

</details>

<details>

<summary>Is my store data secure?</summary>

Yes, Eraya follows industry best practices for data security and privacy. Your store data is protected and never shared without your consent.

</details>

{% hint style="info" %}
For more questions, reach out to our support team or check the documentation for specific guides.
{% endhint %}

{% hint style="warning" %}
Note: Checkout Flow and Promotions features are coming soon! Currently, Eraya supports Theme, Shipping, and Pricing experiments.
{% endhint %}